Donated by Con Ed.

Includes bibliographical references (p. 383-407) and index.

Part I: The power of basics -- The power of basics: Explore the ingredients of successful helping -- Review the problem-management and opportunity-development process -- Commit yourself to the helping relationship and the values that drive it -- Part II: The therapeutic dialogue: Master communication and relationship-building skills -- Therapeutic presence: Tune in to clients and listen carefully -- Empathic responding: work at mutual understanding -- Mater the art of probing and summarizing -- Help clients challenge themselves: From new perspectives to new behavior -- Part II: The stages and tasks of the problem-management and opportunity-development model -- The action arrow: Right from the beginning help clients turn talk into life-enhancing action -- The three tasks of stage I: Help clients tell the story, the real story, and the right story -- Stage II: Clients design and set problem-managing goals -- Stage II: Planning-help clients design the way forward.