Includes bibliographical references (p. 538-558) and index.

Part 1: Labor relations overview -- Introduction to labor relations -- Private sector labor relations: History and law -- Public sector labor relations: History and law -- Part II: The collective bargaining process -- Establishing a bargaining unit and the organizing campaign -- Negotiation models, strategies, and tactics -- Negotiating a collective bargaining agreement -- Part III: Cost of labor contracts -- Wage and salary issues -- Employee benefits -- Job security and seniority -- Part IV: The labor relations process in action -- Unfair labor practices and contract enforcement -- Grievance and disciplinary procedures -- The arbitration process -- Comparative global industrial relations.