Includes index.

How to work well in Canada -- Understanding your workplace culture -- Setting the stage for success -- Projecting a professional image -- Actions speak louder than words -- Business talk on the job -- Telephone tips -- Business writing that gets results -- Getting along with co-workers -- Good boss/bad boss -- Client relationships and business etiquette -- Office politics, gossip, and romance -- Avoiding and solving problems -- Networking, small-talk, and relationship building -- Managing your time and being productive -- Business outside the office -- Meetings and presentations -- Words of wisdom on achieving success.