Accompanied by: CD-ROM inserted into pocket of book.

Includes index.

"This easy-to-read text examines the implications of communicating in the health care setting and provides you with the strategies and techniques you need to communicate more effectively to improve the quality of your patient care." "A Practical Guide to Therapeutic Communication for Health Professionals presents the basic principles of communication and then integrates elements such as case scenarios, questions, or hints and tips to help you apply those principles to real-life situations." "With this text, you'll be able to: discover useful, practical tips for improving communication; practice and apply what you've learned with actual case examples; learn how to utilize Internet resources to improve your knowledge and application of communication skills; gain an understanding of the ethical and legal communication between patients and health care workers; expand your critical thinking skills and go beyond the classroom; and put your communication IQ to work."-- Back cover.

System requirements: Microsoft Windows: Windows 98, 2000, or XP operating system; 800 x 600 pixels screen resolution; 256 colors; 256 MB RAM; P III 500 MHz processor; CD-ROM Drive; 16-bit 22 KHz audio card (SoundBlaster compatible) System requirements: Macintosh: Mac OS 10.2 or higher operating system; 800 x 600 pixels screen resolution; 256 colors; 256 MB RAM; G3 800 MHz processor; CD-ROM Drive; 16-bit 22 KHz audio card (SoundBlaster compatible)