Includes bibliographical references and index.

Be human and drive performance -- Trust and be trusted -- Be unmistakably transparent -- Set crystal clear expectations -- Be a lightning rod of compassion -- Be helpful and drive responsibility -- Treat adults like adults -- Support, don't hand-hold -- Bring out their best -- Be thankful and drive improvement -- The science of entitlement-free appreciation -- No-fear feedback -- The change blueprint -- Be happy and drive productivity -- Why no one can work eighty hours a week, for long -- The OLT principle -- For God's sake ... loosen up!.

Presents a model to help business leaders foster a healthy work environment that ensures success and drives employee performance, responsibility, improvement, and productivity.