Presented by Betsy Foy.

"Learn how to approach each e-mail with professional courtesy and the understanding that the better organized and more concise your message, the better your results. In one hour, we’ll cover how to get your message across clearly and briefly, set the appropriate tone, avoid common mistakes—like sending messages so long nobody reads them and failing to recognize when the phone is a better choice. You spend so much time using e-mail. Doesn’t it make sense to devote an hour to learning how to write and manage it better—and get better results?"

CD-ROM