Includes index.

1: The keys to success -- Why etiquette matters -- The ethical you -- Dress and grooming -- 2: At the workplace -- You and your coworkers -- You and your workplace -- You and your supervisors -- Women and men together--and other personal matters -- The smart manager -- Hosting, attending, and speaking at the perfect meeting -- Telecommuting and the home office -- 3: Rising to the occasion -- Pleasing the customer -- Business gifts -- Business events -- Table manners: navigating the meal -- Decoding the table setting -- 4: Communication -- The good conversationalist -- On the telephone -- The good writer -- Communicating electronically -- 5: On the road--here and abroad -- The thoughtful traveler -- Conventions, trade shows, and other off-site events -- Doing business in another country -- Adjusting your cultural lens -- 6: The job applicant -- The job search -- Résumés and application letters -- The job interview.