To be used with leader's guide titled "Leader's guide to managing problem people at meetings", which is under call no. HF 5734.5 M35 LEADER'S GUIDE and workbook titled "Participant workbook for managing problem people at meetings a video-based training workshop", which is under call no. HF 5734.5 M35 WORKBOOK.

Discusses step-by-step how to run a meeting and control expected problem people (the passive-aggressive, the rambler, the bully, the complainer).

DVD