Item Detail Information
Customer service by telephone
DVD
Customer service by telephone
Copies
1 Total copies, 1 Copies are in, 0 Copies are out.
Offers some useful tools for using the telephone in communicating with customers, and highlights some of the major irritants to customers.
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Title
Customer service by telephone
Call No
HF 5415.5 C884 1991
Authors
Training Company and Master Communications Group
Films for the Humanities and Sciences
Subjects
Telephone etiquette.
Telephone in business.
Customer relations.
Customer services.
Language
English
Published
Princeton, N.J. : Films for the Humanities and Sciences, 1991.
Publication Desc
1 DVD (20 min.) : sd., col. ; 12 cm.
Series
Person-to-person skills : excellence in customer service    no. 7
Dimensions
12 cm.