Item Detail Information
Remember me
DVD
Remember me
-- Remember me leader's guide
Copies
2 Total copies, 2 Copies are in, 0 Copies are out.
Looks at several typical examples of salesperson-customer interface and shows that it is not whether the customer's desired service can be fulfilled that is important, but the attitude with which the customer is treated.
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Title
Remember me -- Remember me leader's guide
Call No
HF 5415.5 R46 1991
Edition
2nd ed.
Authors
CRM Films
Owen-Stewart Performance Resources
Subjects
Interpersonal communication.
Customer relations.
Language
English
Published
Carlsbad, Calif. : Owen-Stewart Performance Resources, 1991.
Publication Desc
1 DVD (10 min.) : sd., col. ; 12 cm. + leader's guide (10 p. ; 28 cm.).
Dimensions
12 cm. +