Item Detail Information
Body language in customer service
DVD
Body language in customer service
Copies
1 Total copies, 1 Copies are in, 0 Copies are out.
Discusses the role of posture, eye contact, proximity, tone of voice, and other intended and unintended forms of non-verbal communication.
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Title
Body language in customer service
Call No
HF 5415.5 B63 1991
Authors
Films for the Humanities & Sciences
Subjects
Customer relations.
Customer services.
Nonverbal communication (Psychology)
Language
English
Published
Princeton, N.J. : Films for the Humanities & Sciences, 1991.
Publication Desc
1 DVD (20 min.) : sd., col. ; 12 cm.
Series
Person-to-person skills : excellence in customer service    no. 3
Dimensions
12 cm.