Introduction and overview of the five keys -- Why care about powerful business relationships? -- Connect first; then focus on task -- Learn by walking in another's shoes -- Whether people trust you is often up to you -- Share information to increase your personal power -- Manage yourself before you manage others -- A review of the five keys -- Virtual relationships and the five keys -- For leaders: three relationship challenges

"Whatever business you're in, success often depends on relationships - whether the relationship is between two team members, among several divisions of a corporation, or when it spans a large network of suppliers and customers. This title helps you leverage every critical relationship in your organization for greater success." -- Publisher