Includes bibliographical references, glossary, and index.

Chapter 1. The Role and Responsibilities of the Support Worker - Support Work Across Canada - The Health Care Team - Being a Professional - The Goal of Support Work: Improved Quality of Life Through Client-Centred Care - Critical Thinking, Decision Making, and Problem-Solving -- Chapter 2. The Canadian Health Care System - Canada’s Current Health Care System - The Provincial or Territorial Role in Health Care - Health Care Challenges, Supplementary Services, and Trends -- Chapter 3. Workplace Settings - Workplace Settings and Services Provided - Working in Community-Based Settings - Working in Facility-Based Settings - Working in a Facility -- Chapter 4. Ethics - The Influence of Culture on Beliefs, Values, Morals, and Ethics - Codes of Ethics - The Principles of Health Care Ethics -- Chapter 5. Legislation: The Client’s Rights and Your Rights - Understanding Rights - Basic Human Rights in Canada - Basic Rights of People Receiving Health Services - Understanding Legal Issues - Your Legal Rights -- Chapter 6. Health, Wellness, Illness, and Disability - Health and Wellness - Illness and Disability - Supporting Clients with Illness and Disability -- Chapter 7. Caring About Culture and Diversity - Diversity: Ethnicity and Culture - The Effect of Culture - Providing Culturally Sensitive Care and Support -- Chapter 8. Managing Stress - Stress - Time Management - Decision Making - Problem Solving - Dealing with Conflict -- Chapter 9. Interpersonal Communication - Factors that Influence Communication - Verbal Communication - Nonverbal Communication - Communication Methods - Professional Communication - Communication Barriers - Communicating with Angry People - Communicating Assertively - Explaining Procedures and Tasks - Communicating with Clients Living with Dementia -- Chapter 10. Working With Others: Teamwork and Delegation - The Health Care Team - Working Under Supervision - Assigning and Delegating -- Chapter 11. Working With Clients and Their Families - Providing Compassionate Care While Maintaining a Professional Relationship with the Client - The Client’s Family -- Chapter 12. Abuse, Bullying, and Harassment Awareness - Canadian Charter of Rights and Freedoms - Types of Abuse - Abusive Relationships - Recognizing the Signs of Abuse - The Cycle of Abuse - What to do when Clients Speak of Abuse - Your Legal Responsibilities in Reporting Abuse - How to Report Abuse - Abuse of Health Care Workers -- Chapter 13. Starting Your Career - Getting Organized - Setting Priorities and Goals - Preparing Your Resumé and Professional Portfolio - Finding and Following Leads - Preparing a Letter of Application - Completing a Job Application Form - The Interview - The Employment Offer -- Chapter 14. Body Mechanics - Helping to Prevent Personal Injuries - Body Mechanics - Positioning the Client - Transferring the Client - Lifting a Client -- Chapter 15. Exercise and Activity - Bed Rest - Ambulation -- Chapter 16. Rehabilitation and Restorative Care - Rehabilitative Care Versus Restorative Care - Goals of Rehabilitative and Restorative Care - Rehabilitation Settings - The Rehabilitation Process - Assisting with Rehabilitation and Restorative Care - Overall Benefits Of Rehabilitation And Restorative Care -- Chapter 17. Personal Hygiene Support worker using the electronic display machine for transferring the older client into the bathtub - Oral Hygiene - Bathing - The Back Massage - Perineal Care - Menstrual Care -- Chapter 18. Grooming and Dressing - Hair Care - Shaving - Care of Nails and Feet - Changing Clothing, Incontinence Briefs, and Hospital Gowns - Applying Elastic Anti-Embolic Stockings and Bandages - Compassionate Care -- Chapter 19. Preventing Infection - Microorganisms - The Spread Of Pathogens - Microorganisms - Medical Asepsis - Hand Hygiene - Isolation Precautions - Surgical Asepsis -- Chapter 20. Safety - Accident Risk Factors - Identifying the Client - Safety Measures at Home and in the Workplace -Preventing Poisoning - Preventing Burns - Preventing Accidents with Equipment - Preventing Fires - Preventing Suffocation - Restraints and How to Avoid Using Them - Promoting Your Personal Safety -- Chapter 21. Beds and Bed Making - The Client’s Bed - Linen - Bed Making -- Chapter 22. Skin Care and Prevention of Wounds - Types of Wounds - Skin Tears - Pressure Injuries - Leg And Foot Ulcers - Wound Healing - Dressings -- Chapter 23. Promoting Client Comfort, Pain Management, and Sleep - Promoting Client Comfort And Well-Being - Pain And Its Impact On A Client’s Well-Being - Rest And Sleep -- Chapter 24. Measuring Height, Weight, and Vital Signs Close-up of hand of support worker checking client’s blood pressure, with cuff placed on upper arm - Measuring Height And Weight - Measuring And Reporting Vital Signs - Body Temperature - Pulse - Respirations - Blood Pressure -- Chapter 25. Medical Terminology - Word Elements - Combining Word Elements - Abdominal Regions - Directional Terms - Abbreviations -- Chapter 26. Planning, Reporting, and Recording Client Care - The Care-Planning Process in Facilities - The Care-Planning Process in Community Settings - Your Role In The Care-Planning Process - Verbal Reporting - Client Records or Charts -- Chapter 27. Nutrition and Fluids - Basic Nutrition - Canada’s Dietary Guidelines - Nutrition Throughout the Life Cycle - Factors That Affect Eating and Nutrition - Food Labels - Caffeine Intake - Meal Planning and Preparation - Special Diets - Assisting Clients With Eating - Fluid Balance -- Chapter 28. Enteral Nutrition and Intravenous Therapy - Enteral Nutrition - Intravenous Therapy - Subcutaneous Infusion Therapy -- Chapter 29. Urinary Elimination - Normal Urination - Urinary Incontinence - Catheters - Bladder Training - Collecting Urine Specimens - Testing Urine - The Client With A Ureterostomy Or An Ileal Conduit - Compassionate Care -- Chapter 30. Bowel Elimination - Normal Bowel Movements - Factors Affecting Bowel Movement - Common Challenges Affecting Bowel Movement - Bowel Training - Enemas - Rectal Tubes - The Client with an Ostomy - Stool Specimens -- Chapter 31. Growth and Development - Principles - Selected Theories of Human Development - Growth and Development -- Chapter 32. Body Structure and Function - Anatomical Terms - Cells, Tissues, Organs, Body Cavities, and Organ Systems - The Integumentary System - The Musculoskeletal System - The Nervous System - The Sense Organs - The Endocrine System - The Circulatory System - The Respiratory System - The Immune System - The Digestive System - The Urinary System - The Reproductive System -- Chapter 33. Common Diseases and Disorders - Communicable Diseases - Cancer - Integumentary System Disorders - Musculoskeletal System Disorders - Nervous System Disorders - Endocrine System Disorders - Cardiovascular System Disorders - Respiratory System Disorders - Immune System Disorders - Digestive System Disorders - Urinary System Disorders - Reproductive System Disorders -- Chapter 34. Hearing and Vision Disorders - Ear Disorders and Hearing Impairment - Eye Disorders and Vision Impairment - Service Dogs for People with Hearing or Vision Challenges -- Chapter 35. Speech and Language Disorders - Aphasia - Apraxia of Speech - Dysarthria - Emotional Effects of Speech and Language Disorders - Treatment for Speech and Language Disorders - Supporting and Communicating with Clients - Chapter 36. Developmental Disorders and Disabilities - Caring for a Client Who is Living with a Developmental Disability or Disorder - Types of Developmental Disorders and Disabilities - The Impact of Developmental Disorders and Disabilities on the Family -- Chapter 37. Mental Health Disorders Woman looking sad, while keeping hand on forehead - Mental Health and Mental Health Disorders - Acquired Brain Injuries - Anxiety Disorders - Bipolar and Related Disorders - Depressive Disorders - Disruptive, Impulse-Control, and Conduct Disorders - Feeding and Eating Disorders - Obsessive–Compulsive and Related Disorders - Personality Disorders - Schizophrenia Spectrum Disorders - Self-Harm Disorders - Sleep–Wake Disorders - Substance-Related and Addictive Disorders - Suicidal Behaviour Disorder -- Chapter 38. Disorientation, Delirium, and Dementia - Disorientation - Delirium - Dementia - Primary Dementias - Secondary Dementias - Depression and Dementia - Stages of Dementia - Supporting Clients who are Living with Dementia - Managing Responsive Behaviours - Caregiver Needs -- Chapter 39. Promoting Oxygenation - Factors Affecting Oxygen Needs - Altered Respiratory Function - Promoting Oxygenation - Assisting with Oxygen Therapy - Assisting with Assessment and Diagnostic Testing - Artificial Airways - Suctioning an Airway - Mechanical Ventilation - Chest Tubes -- Chapter 40. Heat and Cold Applications - Heat Applications - Cold Applications -- Chapter 41. Caring for Infants and Their Parents - Caring for New Birth Parents - Caring for Infants -- Chapter 42. Caring for the Young - Supporting the Infant, Child, or Teen - Assisting Infants and Children to Meet Nutritional Needs - Reye’s Syndrome - Discipline - Supporting the Child Who Demonstrates Challenging Behaviours - Preventing Infections -- Chapter 43. Caring for Older Persons - Caring for Older Clients -Emotional and Social Changes - Depression in Older Persons - Physical Changes - The Older Person and Sexuality -- Chapter 44. Home Management - The Support Worker’s Role in Home Management - Getting Organized - Equipment and Supplies - Using Cleaning Products Safely - Cleaning Bedrooms, Living Rooms, Kitchens, and Bathrooms - Doing Laundry - Recycling Items and Composting - Performing Tasks not Included on the Client’s Care Plan -- Chapter 45. Medication Management - Scope Of Practice: The Support Worker’s Role - How Medications Work in the Body - Types Of Medications - Performing Simple Medication Math - Documentation - The 10 “Rights” of Medication Management - Medication Labelling Requirements - Reporting Medication Errors -- Chapter 46. Working in Acute Care - Supporting the Client During Transitions - Assisting with Physical Examinations - Preparing the Client for a Physical Exam - Supporting the Client who is Having Surgery -- Chapter 47. End-of-Life Care - Life-Threatening Conditions - Attitudes Toward Death and Dying - Caring for a Client Who is Dying - Palliative Care - Legal Issues Surrounding Death and Dying - Grief - Signs of Death.

"Learn to provide personal care and professional support in a variety of health care settings! Sorrentino’s Canadian Textbook for the Support Worker, 5th Edition helps you build the skills you need to succeed as a personal support worker. With 93 illustrated, step-by-step procedures, Sorrentino’s is the #1 book used by students in support worker programs across Canada." -- publisher's website.