Retail e-commerce and COVID-19  : how online sales evolved as in-person shopping resumed
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Retail e-commerce and COVID-19 : how online sales evolved as in-person shopping resumed
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"In 2022, all remaining COVID-19 public health restrictions on Canadian retailers were gradually lifted allowing consumers to resume unrestricted in-person shopping. Despite the reopening of the Canadian economy, e-commerce remains an important platform for business operations. From February 2020 to July 2022, retail e-commerce sales increased 67.9%, and the share of e-commerce sales as a proportion of total retail sales increased markedly from 2019 to 2022 (July year to date). The persistence of retail e-commerce sales above pre-pandemic levels suggests that the switch to e-commerce during COVID-19 lockdown periods may have prompted a long-term change in consumer spending habits and retailer operating models"--Page 4.
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