DVD missing.

Includes bibliographical references.

Introduction -- Diversity: a reality for all counselling professionals -- Understanding culture -- The importance of cultural competency training -- Communicating across cultures -- Tools to building a cultural competency bridge -- The health professional's self-assessment of cultural competency (HPSACC) questionnaire (Psychology version) -- Developing cultural understanding (BRIDGES Tool) Intercultural communication (Learn Model) -- Tips for cultural communication -- Life-long learning -- Modules and films for skill development.