Includes bibliographical references (p. 321-339) and index.

Part 1 - Conflict Components: Perspectives on conflict -- The nature of conflict -- Interests and goals -- Power: The structure of conflict -- Styles and tactics -- Part 2 - Conflict interventions: Assessing conflicts -- Negotiating for mutual gains -- Moderating your conflicts -- Third-party intervention -- Transcending transgression: Forgiveness and reconciliation.

Written for the Interpersonal Conflict or Conflict Management course, this textbook examines the central principles of effective conflict management in all types of contexts--from romantic relationships to the workplace. With its combination of up-to-date research and examples, students will have both a theoretical and a practical foundation in conflict management.