Includes bibliographical references and index.

Communication foundations: Business communication in the digital age -- Professionalis: Team, meeting, listening, nonverbal, and etiquette skills -- Intercultural communication -- The writing process: Planning business messages -- Organizing and drafting business messages --Revising business messages -- Workplace communication: Short workplace messages and digital media -- Positive messages -- Negative messages -- Persuasive and sales messages -- Reports, proposals, and presentations: Reporting in the workplace -- Informal business reports -- Proposals, business plans, and formal business reports -- Business presentations -- Employment communications: The job search and résumés -- Interviewing and following up.