Previous edition published as: Supporting students in open and distance learning, 1999.

Includes bibliographical references and index.

1. Models and definitions -- 2. Background to student support -- 3. Non-academic student support: advising -- 4. Academic support: tuition -- 5. Delivering student support at a distance -- 6. Student support face to face -- 7. Delivering student support by computer -- 8. Computer conferencing in student support: online tuition and support -- 9. Media for student support -- 10. Student support outside the institution -- 11. Learning skills development and student support -- 12. Student support for different students -- 13. Student support for access, acquisition, retention and retrieval -- 14. Theories of student support -- 15. Structures and quality in student support -- 16. Staff development and appraisal for support -- 17. Epilogue: the future of student support in ODL.