Includes glossary Includes index

Preparing to coach your employees -- Coaching your employees -- Customize your coaching.

"Help your employees help themselves. As a manager in today's business world, you can't just tell your direct reports what to do: you need to help them make their own decisions, enable them to solve tough problems, and actively develop their skills on the job. Whether you have a star on your team who's eager to advance, an underperformer who's dragging the group down, or a steady contributor who feels bored and neglected, you need to coach them. Help shape their goals-and support their efforts to achieve them"