Includes glossary

Includes bibliographical references and index.

A framework for interpersonal skill development -- Understanding individual differences -- Interpersonal communications -- Developing teamwork skills -- Group problem solving and decision making -- Cross-cultural relations and diversity -- Resolving conflicts with others -- Becoming an effective leader -- Motivating others -- Helping others develop and grow -- Positive political skills -- Customer satisfaction skills -- Enhancing ethical behaviour -- Personal productivity and stress management -- Job search and career management skills.