Includes bibliographical references (p. [215]-221) and index.

The moment of truth -- Emotion 101 -- The anger epidemic -- On being afraid -- Our age of anxiety -- Empathy: we do get by with a little help from our friends -- Big girls do cry -- Beyond the facts of life -- The four profiles : which one are you? -- Bouncing back -- Happy, happy, joy, joy : creativity at work -- We may have come from Mars and Venus, but we all live on earth.

A study of gender, emotion, and power, Kreamer offers look at whatâ??s really going on from 9 to 5 - the crying, yelling, and bullying, as well as the friendship and laughter borne of creative collaboration. She shows us how to get rational about our emotions, and provides tools to flourish in an emotionally charged workplace. With women now the majority of the workforce and the lines between office and personal life blurring as never before, the dynamics of work have shifted profoundly. Itâ??s Always Personal combines information on the intricacies of the human brain, candid stories from employees, and the results of two new national surveys. Always Personal also reveals: a neurological understanding of the six main emotional flashpoints: anger, fear, anxiety, empathy, joy, and crying; an exploration of why we as a society self-defeatingly regard displays of emotion in the workplace as shameful, and how the different emotional rules applied to men and women affect our modern notions of gender equality; evidence that suppressing emotions can actually have a negative impact on companiesâ?? bottom lines; a step-by-step guide for identifying your emotional type: Spouter, Accepter, Believer, or Solver, with appropriate tactics for dealing with that style in a complex work environment; Emotion Management Toolkits that provide the means to cope with specific emotionally challenging situations. .