Includes bibliographical references (p. 435-436) and index.

Basics of business writing -- Business writers, business readers -- Summary writing for business -- Internal writing -- Accident and incident reports -- Instructional memos -- Convention and training reports -- Suggestion memos and short proposals -- Analytical job progress and job completion reports -- Writing for newsletters -- External writing -- Routine and good news business letters -- Letters that persuade (bad news and sales letters) -- Cover letters and resumes -- Writing for the Web -- Grant applications.