Includes bibliographical references (p. [173]-176).

Quality education is the only answer to our school problems -- Effective teaching may be the hardest job there is -- We need noncoercive lead-management from the state superintendent to the teacher -- Choice theory and motivation -- Quality world -- How we behave: quality work feels good -- Quality schoolwork -- Grades and other basics of a quality school -- Building a friendly workplace -- Dealing with discipline problems -- Creating the quality school.