Includes index. Includes glossary

Importance of clear, concise communication -- Getting off to a fast start -- Informative letters and memorandums -- Persuasive letters and memorandums -- Electronic mail (email) -- Informal and semiformal business reports -- Semiformal business proposals -- Formal report -- Shape of business letters and reports -- Illustrating business reports -- Speaking before a business audience -- Presenting yourself to a prospective employer -- Writing businesslike language -- Personal aspects of business writing.