Distributed by the Government of Canada Depository Services Program.

Overview -- Structured approach to reference checking -- Planning and preparation -- Conducting the reference check interview -- Assessing the applicant -- Informal discussion and applicant feedback -- Additional sources of information -- Appendices.

"Structured reference checking is a valuable source of information to predict the future performance of applicants based on past work behaviours. This guide describes an approach to structured reference checking that is designed to yield optimal results for the hiring organization. This includes practical guidance on the reference-checking process, from planning and conducting a reference check interview to evaluation, informal discussion and feedback to applicants. A number of supporting tools are also provided, such as a sample structured reference-checking form, helpful tips for the reference checker and sample instructions for applicants and referees"