Includes bibliographical references (p. [211]-214) and index.

What do people want? -- How do organisations respond? -- What must leaders do? -- How can leaders succeed? -- How to connect through trust -- How to engage through meaning -- How to sustain performance through dialogue -- Step 1 : understand the 'real' -- Step 2 : map out the 'formal'/'real' gap -- Step 3 : evaluate your impact -- Step 4 : develop connected leadership characteristics -- Step 5 : build a supporting context -- Concluding thoughts.

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