Item Detail Information
The guest
DVD
The guest
Copies
2 Total copies, 2 Copies are in, 0 Copies are out.
Introduces the basic guidelines for treating a customer like a guest. Offers examples of using the customer's name, taking care of his/her needs, thanking him/her and inviting him/her back.
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Title
The guest
Call No
HF 5415.5 G84 1994 LEADER'S GUIDE
Authors
Media Partners Corporation
Owen-Stewart Performance Resources
Subjects
Customer services.
Consumer satisfaction.
Language
English
Published
Seattle, Wash. : Media Partners Corp. ; [Markham, Ont.] : Owen-Stewart Performance Resources Inc. [distributor], c1994.
Publication Desc
1DVD (ca. 14 min.) : sd., col. with b&w sequences ; 4 1/2 in. + 1 leader's guide (15 p. ; 22 cm.).
LCCN
10547612
Dimensions
4 1/2 in. +