Guide located inside DVD case.

Segment 1. Why didn't you let me finish?--Segment 2. How many copies do you want?--Segment 3. If they just did their job!--Segment 4. That must be your lugguage--Segment 5. I hope you can help me--Segment 6. Can I clean your room now?--Segment 7. I can't reach!--Segment 8.Go as a cabbie--Segment 9. I've got a client coming!--Segment 10. Here are your towels!--Segment 11. I shouldn't be doing this!--Segment 12. Did you come in alone?--Segment 13. Could I get a key?--Segment 14. I need a shower!--Segment 15. No problem!--Segment 16. No way! I'm using THIS card.

Contains sixteen segments, representing a variety of guest service situations that employees in all departments may need to deal with.

DVD