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Telephone skills: : basics and beyond.
DVD
Telephone skills: : basics and beyond.
Copies
1 Total copies, 1 Copies are in, 0 Copies are out.
Shows staff how to provide faster, more efficient service; fewer mistakes and delays; courteous, smooth handling of conflicts; personal attention to every caller's needs; how to avoid common telephone annoyances; calming irate callers; projecting a better personal and professional image over the phone; taking proper messages, transferring calls, and placing caller on hold.
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Title
Telephone skills: : basics and beyond.
Call No
HF 5541 T4 T44 1996
Authors
American Hotel & Motel Association. Educational Institute
Subjects
Telephone in business.
Telephone etiquette.
Language
English
Published
East Lansing, Mich.: : The Educational Institute of the American Hotel & Motel Association, 1996.
Publication Desc
1 DVD (25 min.) : sd., col. ; 12 cm.+ guide.
Dimensions
12 cm.+
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