DVDs accompanied by guides shelved under call numbers BF 637 C45 D96 1992 V.1 GUIDE, BF 637 C45 D96 1992 V.2 GUIDE, and BF 637 C45 D96 1992 V.3 GUIDE.

Vol. 1 The differences in people (46 min.)--Vol. 2 Dealing with difficult people video (54 min.)--Vol. 3 Strategies for increased self-esteem video (56 min.).

Vol. 1 explores the concept of "different" vs. "difficult" behavior. Included is a self-analysis to give employees a greater appreciation and understanding of their personality makeup.--Vol. 2 explores how deal with different personality traits by learning the types of difficult behavior, the formula for changing attitudes and the ways to bring out the best in people--Vol. 3 shows employees how to look inside themselves for lessons in more positive and productive interaction with others including failure and success in communication, the importance of self-esteem, the keys to communicating and how to maintain composure "under fire".

DVD