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Conflict and confrontation
DVD
Conflict and confrontation
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2 Total copies, 2 Copies are in, 0 Copies are out.
Provides exposure to some simple communication techniques that can help employees feel more confident and more comfortable when dealing with difficult customers.
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Title
Conflict and confrontation
Call No
HF 5415.5 C65 1983 GUIDE
Authors
Advantage Media
Subjects
Customer relations.
Interpersonal communication.
Business.
Interpersonal relations.
Language
English
Published
S.l. : Advantage Media, 1983.
Publication Desc
1 DVD (18 min.) : sd., col. ; 12 cm.+ facilitator's guide.
Series
Courtesy under pressure no. 4
Dimensions
12 cm.+
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