Book
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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
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Title
The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
Call No
HF 5415.5 R45 2011
Edition
Rev. and expanded ed.
Subjects
Language
English
Published
Boston, Mass. : Harvard Business Review Press, c2011.
Publication Desc
xi, 290 p. : ill. ; 25 cm.
ISBN
9781422173350 (hardback)
Dimensions
25 cm.
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APA
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