The B-word -- Kindness begins at home -- Hurt people hurt people -- Building resilience -- Are they or aren't they? -- How do you define yourself? -- The myth of positivity -- Breakdown, or breakthrough? -- How a dog named Ollie saved my life -- The knowing -- Don't judge a book by its cover -- The cape comes off -- The truth about strength -- Faith, God, the universe, and weird miracles -- The right kind of selfish -- It's up to us -- This is my lottery -- Dare to be kind: a call to action.

The author shares her experiences in being bullied because of her unusual appearance caused by a medical condition, and uses them to explore the causes behind cruelty and how they can be redirected to produce kindness and improve the world.