"The complete guide to success"--Cover.

Includes bibliographical references (page 448).

Part 1: Your negotiation skills masterclass -- Creating the right environment -- Researching your objectives -- People and places -- Breaking the ice -- The agenda -- Conclude the deal -- Learning from your experience -- Part 2: Your advanced negotiation skills masterclass -- Preparation: a hard taskmaster -- Negotiating growth through partnering -- Effective influence in negotiation -- Problem-solving through consulting and listening skills -- What if? - closing skills -- Celebrating the successful outcome -- Part 3: Your persuasion and influence masterclass -- What is influence? -- Conveying the right image -- Becoming a voice of authority -- Speaking the language of influence -- Flexible influencing -- Proven persuasion techniques -- Part 4: Your NLP masterclass -- What is NLP? -- Identifying empowering and limiting beliefs -- Recognize how we and others represent the information around us -- Use precision questions to find out what people mean -- Identify different communication filters -- Use the six levels of change and reframing -- Increase your options -- Find out more -- Answers -- Further reading.