Includes bibliographical references and index.

The case for lean higher education -- Lean higher education in practice : an overview and case study -- "Proof of concept" : examples of the successful application of LHE -- Getting started : the successful launch of lean higher education -- What do they really want? : Identifying what the beneficiaries of higher education value and expect -- Preparing visual maps for a comprehensive understanding of university processes -- Eliminating waste and improving flow -- Implementing LHE solutions and sustaining improvements -- Realizing the promise of LHE : current challenges, future directions, and next steps.