Includes bibliographical references (p. 193-194).

The look and sound of credibility -- So smart, but can't tailor the message to the audience -- So smart, but doesn't get it -- So smart, but sounds like she lacks executive presence -- So smart, but looks like he lacks executive presence -- So smart, but thinks he knows it all -- So smart, but isn't a people person -- So smart, but lacks energy and passion and drive -- So smart, but has it out for some people: how management styles can cause compliance issues / with Lloyd Loomis -- Assessing your own credibility: www.essessnet.com -- Sixteen mind-sets : and five seminars you shouldn't take -- Parting thoughts -- Appendix A: essessnet question sets -- Appendix B: the test for Machiavellianism.

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