Originally produced and copyrighted in 2008.

Verbal and non-verbal communication -- Active listening -- Asking open-ended questions -- Clarification / pacing -- Obstacles to communication -- Communicating with someone who has hearing loss -- Uncomfortable conversations -- Honoring your client's feelings -- Ageism: what it is and how to avoid it -- Importance of professional appearance.

Director of photography, Michael Karpinski.

Host, Marion Karpinski ; professional consultants, D.L. Richardson, Vicki Schmall.

This program describes the importance of positive communication and teaches effective methods for creating clear, respectful communication between the caregiver and the recipient of care.

DVD.