Introduction -- Effective team management skills -- Grooming team members and developing skills -- Teams, individuals and conflict resolution -- Golden nugget methods - proven techniques -- Crises and how to manage a crisis efficiently -- Delegation: how much control to relinquish -- Harassment and altercations -- How to boost employee productivity -- How to bridge the gap between upper management and your team -- Management tips for a new manager -- Qualities of an effective manager -- Work/life management - the precarious balance between your two lives -- Common management mistakes and now to deal with them -- Conclusion.