Includes bibliographical references and index.

How to get your work done in meetings -- Meeting canoe -- Welcome people -- Connect people to each other and the task -- Discover the way things are -- Elicit people's dreams -- Decide -- Attend to the end -- First air for meetings -- Meetings basics: five steps to meeting success -- Leaders: three steps to meeting effectiveness -- Contributors: three steps to meeting effectiveness -- Facilitators: three steps to meeting effectiveness -- Our handoff to you.